Co-op Call at the Time of Contact/Pending

YOU CAN SAY

Hi, this is [your name] with [dba of the franchisee]. I am the Broker/Owner/Manager of the office.

I want to introduce myself and say thank you! (Wait for the agent’s response)

I understand you currently have a pending transaction with my affiliated agent, [affiliated agent’s name], on their listing located at [listing address].

My affiliated agent, [affiliated agent’s name], brought in an offer on your listing.

[Name of franchisee’s affiliated agent] is excellent to work with, so you probably won’t need me. But I am part of his/her team, so should you have any questions or if there is anything I can personally do to help you during this transaction, please feel free to contact me, okay?

Thank you again!

Build rapport with co-op agents and let them know how well you support agents affiliated with your office. You want to earn their trust and be the first person they call WHEN they are ready to jump to their next opportunity.

You are free to use the recommended best practices in these materials for your consideration. These scripts are not intended to be used verbatim, and they should always be modified for accuracy.
If you choose to make contact by phone or text (i) check phone numbers against the federal DNC registry, any applicable state DNC list and your company DNC list (ii) do NOT use autodialers and (iii) do NOT use artificial voice or pre-recorded messages, this includes those you haven't spoken to in a while. Emails must follow the rules. Emails must be clear it is a solicitation and provide the consumer with an opt-out. Also, before calling or texting referrals, those numbers need to be checked against all applicable DNC lists. Get prior, express, written consent before texting or using artificial or prerecorded messages.